Not the right fit? We'll make it right.
30-day window
from delivery date
Refund in ~10 days
to original payment
Free return shipping
if item is defective or wrong
Unopened & sealed
eligible for return
SHOP WITH CONFIDENCE
Backed by our Money-Back Guarantee
This Refund Policy covers returns and eligibility. Our separate Money-Back Guarantee explains how we stand behind your purchase. Review both so you know exactly where you stand before and after you buy.
Eligibility
To qualify for a refund, the item must be:
-
Unopened and unused, with all seals intact and in the original packaging.
-
Accompanied by proof of purchase (order number or receipt).
How to start a return
Email us
Send your order number and reason for return to support@nutritunes.com.
Get your authorization
If accepted, we'll email return instructions and a return authorization (RMA).
Ship it back
Return the item using your RMA. Items sent back without prior authorization can't be accepted.
Damaged, defective, or wrong item?
Please inspect your order upon delivery and contact us immediately if anything is defective, damaged, or incorrect, so we can evaluate it and make it right.
Non-returnable items
Exchanges
For the fastest solution, return the original item per this policy. Once it's accepted, simply place a new order for the item you want.
Who pays return shipping?
| SITUATION | WHO PAYS |
|---|---|
| Defective, damaged, or incorrect product | NUTRITUNES covers it |
| Change of mind or other reason | Customer is responsible |
| Original shipping charges (if any) | Non-refundable |
Refunds
Once we receive and inspect your return, we'll email to confirm approval or denial. Approved refunds go back to your original payment method within 10 business days.
Your bank or card issuer may need extra time to post the credit. If it's been more than 15 business days after approval and you still don't see it, email support@nutritunes.com.
Questions about a return or refund?
Our team is here to help. Reach out any time and we'll take care of you.